The recording autostarts when you start performing actions in the browser.Open Firefox and go to the page where you are experiencing trouble.Depending on your browser:Ī.) Select Save as HAR with Content and save the file to your computer or Right-click anywhere on the grid of network requests.When clearing the logs you should also refresh the page after. To avoid this, every 20 minutes, use the clear button on both the har and console tabs to limit the size of data capture, until the problem is replicated. Due to a limitation in Chrome if the problem is not replicated within about 20 minutes the logs can be corrupted.This might involve refreshing the page first. Perform the steps of the scenario to capture.Click the Clear button ( ) to clear out any existing logs from the Network tab.Check the box next to the Preserve log.If it is grey, click it once to start recording. Look for a round Record button ( ) in the upper left corner of the Network tab it is red when recording.The panel opens either at the bottom or at the right side of your screen, select the Network tab.You may do this by either of the following methods: Open Google Chrome and go to the page where the issue is occurring.You should start recording prior to the replication of the error otherwise you will not capture the problem in these logs. Note: Recording normally starts by selecting the Network tab. This is very useful for diagnosing network issues and messages sent back and forth to Live Assist servers.
#Where to copy log files in firefox archive
The HTTP Archive format or HAR is a JSON-format archive for logging a web browser's interaction with a site. Attach the text files to your support ticket.Right-click > Select All, Right-click > Copy.Right-click > Save as (notepad text file).In chrome ensure you are collecting verbose level logs like this.To collect console logs on Chrome or Firefox Click to enable these options from the dropdown:.Go to Preferences > Console then tick the following checkboxes:ī.) From the Firefox menu bar, click More Tools > Web Developer Tools, then press the Console Settings.You may do this by either of the following methods:ī.) Main Menu: Click the Customise and control Google Chrome button and t hen select More Tools > Developer Tools. Enabling timestamps and preserving logs upon navigation Using Chrome This helps synchronize client and server timings. Browser network HAR file logs - Useful to understand the network errors and messages sent back to Live Assist serversīefore obtaining browser logs (or console logs) from Chrome or Firefox, enable timestamps on your browser.Browser console logs - Useful for error messages and for some additional details in verbose logs.This article will help you walk through collecting the following types of logs: There may be times when Customer Support asks you to provide logs. Logs are a great source of information to help understand component behavior.
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